Support

Shipping & Returns

Shipping

Domestic Shipping (Egypt)

We offer nationwide shipping within Egypt. Orders are processed within 1–2 business days and typically arrive within 3–7 business days depending on your location.

Free shipping on orders over EGP2,000.

International Shipping

International shipping is available to select destinations. Delivery times vary by country and typically range from 7–21 business days. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information. You can also check your order status by logging into your account.

Returns & Exchanges

Return Policy

We want you to love your purchase. If you're not completely satisfied, you may return eligible items within 14 days of delivery.

Conditions for Return

  • Items must be unworn, unwashed, and unaltered
  • Items must be in original packaging with all tags attached
  • Proof of purchase is required

Non-Returnable Items

  • Items marked as "Final Sale"
  • Intimate apparel and accessories (for hygiene reasons)
  • Gift cards
  • Items that have been worn, washed, or altered

How to Return

  1. Contact us at Help@lumeegy.com with your order number
  2. We'll provide you with return instructions and a shipping address
  3. Ship the item back in its original packaging
  4. Once received and inspected, your refund will be processed

Refunds

Refunds will be processed to the original payment method within 7–14 business days of receiving the returned item. Original shipping costs are non-refundable. Return shipping costs are the customer's responsibility unless the item was defective or we made an error.

Exchanges

We currently process exchanges as a return and new order. Contact us to arrange your exchange.

Questions?

If you have any questions about shipping or returns, please contact us and we'll be happy to help.